Workflow Optimization

Inventory & Part Management

Streamlining the most time inefficient part of a technician's workflow.

Status: ShippedTimeline: 9 monthsRole: Product LeadershipTeam: Product, Design, Engineering, Field Ops

Design and deliver an end-to-end part management experience that speeds up lookup, improves confidence in availability, and shortens repair cycles.

This project focused on reducing technician downtime caused by fragmented inventory lookup, part availability uncertainty, and manual request processes.

Technicians were losing high-value time searching for parts across disconnected systems, delaying repairs and increasing repeat site visits.

My Contribution

•Defined product vision and success metrics
•Prioritized technician-first workflows with operations stakeholders
•Led execution sequencing across multiple teams
•Drove adoption strategy with field enablement

Process

Field Research

Mapped technician pain points from dispatch to completion.

Workflow Redesign

Created unified part search, reservation, and request flows.

Rollout

Released incrementally with training and operational feedback loops.

Key Features

Unified Part Search

Single search surface for local, regional, and vendor inventory.

Availability Confidence

Clear stock status and fulfillment timing reduce guesswork.

Technician Queue Tools

Batch request and part-kit workflows reduce repetitive actions.

Challenges & Solutions

Challenge

Inventory data consistency varied by source system.

Solution

Introduced normalization and confidence indicators at point of use.

Outcome

Improved trust in displayed availability for field decisions.

Results

•Reduced time spent on parts-related tasks within technician workflows.
•Improved repair throughput by minimizing parts-related delays.

Frontend

Next.jsReact

Backend

Inventory APIsParts orchestration services

Tooling

FigmaAnalyticsField pilot playbooks

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